Contact information

Contact TimberBeam

For product questions, order updates, cancellations, returns or delivery help, email support@timberbeam.shop.

If your question concerns an order, include your order number and the email address used at checkout so we can locate it.

Business information

Trading name: TimberBeam
Legal business name: EUNECOMMER OÜ
Registration number: 17605523
Country of registration: Estonia
Website: timberbeam.shop

Returns and complaints

Email us for the correct return instructions and destination. Please do not assume that the sender's address on your parcel is a return address. Statutory withdrawal rights do not depend on our approval.

Our Return and refund policy explains return eligibility, refund arrangements and your consumer rights. For delivery details, see our Shipping policy.

Send a written complaint to support@timberbeam.shop with the issue and the solution you are seeking. We will respond within 15 days or, if more time is reasonably needed, explain the delay and provide an updated response date, subject to applicable law.