Shipping policy

For shipping questions, contact support@timberbeam.shop and include your order number.

Free standard shipping

We offer free standard shipping to the destinations currently available at checkout. We do not ship to every country; checkout confirms whether your delivery address is supported.

Estimated transit time

Estimated transit time is 5–15 business days after dispatch. Business days exclude weekends and public holidays. This is a transit estimate, not a guaranteed arrival date, and does not include order preparation before dispatch.

If we become aware of a delay affecting your order, we will contact you with the available information. Any legally required options to agree to a delay, cancel or receive a refund remain available. Unless another delivery period is agreed, EU orders are subject to the applicable statutory delivery deadline.

Dispatch and tracking

Orders are fulfilled and shipped directly by our supplier in China. TimberBeam remains your point of contact for the purchase and delivery.

When tracking is available, we will provide it by email. Carrier tracking can take time to show its first scan. An order may arrive in separate parcels; we will provide the available tracking details for each shipment.

Your delivery details

Please check your name, address, postcode and contact details before paying. If you notice an error, email us immediately. We may be unable to change delivery details after dispatch. We will explain any available options and obtain your agreement before charging for any additional service.

Delayed, missing or damaged deliveries

If your parcel has not arrived within the estimated transit period, or tracking shows delivery but you cannot find it, contact us so we can investigate with the supplier and carrier. A tracking status alone does not remove any rights you have under applicable law.

If an item arrives damaged or incorrect, contact us with a description and, where reasonably available, photos of the item and packaging. We will arrange the remedy required by law. Please keep the packaging while we investigate if practical.

Cancellations and returns

We offer a one-hour cancellation window after an order is placed, provided it has not already been fulfilled. Mandatory cancellation and withdrawal rights remain unaffected. See our Return and refund policy for full details, including EU withdrawal rights and return postage costs.