Terms of service

These terms apply to purchases from timberbeam.shop and your use of the TimberBeam store. TimberBeam is operated by EUNECOMMER OÜ, an Estonian company with registration number 17605523. Contact us at support@timberbeam.shop.

Orders and checkout

To place an order, select your product and set size, review your cart, enter accurate delivery and contact details, and complete payment using an available checkout method. You can review and correct your details before submitting payment. Placing a paid order creates an obligation to pay the amount shown at checkout. We will send an order confirmation by email.

You must have legal capacity to make the purchase and be authorised to use the payment method. Please retain your order confirmation. If we cannot supply an item or need to resolve an order issue, we will contact you. If an order is cancelled by us, we will refund amounts paid for the cancelled items and any other sums required by law.

Products and prices

Check the description, set size, dimensions, power requirements and other specifications before ordering. Product lighting colours may appear different on different screens or in different surroundings. This does not excuse goods that fail to match their description.

The currency and total amount payable to us are shown at checkout before payment. Any applicable charges collected by us are shown before you confirm the order. Standard shipping is free to eligible destinations. Your bank or payment provider may apply its own currency-conversion terms.

Prices and promotions may change for future orders. Changes do not alter an existing order. If a material pricing or description error affects your order, we will contact you with the available options and act in accordance with applicable law; we will not charge an increased price without your agreement.

Shipping and delivery

Our supplier ships orders directly from China. Estimated transit time is 5–15 business days after dispatch, excluding order preparation, weekends and public holidays. Available delivery destinations are shown at checkout. Read our Shipping policy for full details.

TimberBeam remains responsible for its obligations as the seller. Using a supplier or carrier does not remove your consumer rights. If delivery is delayed or goods are missing, contact us so we can investigate and provide any legally required remedy.

Cancellations, returns and refunds

We offer a one-hour cancellation window from placement of your order, provided it has not already been fulfilled. Email support@timberbeam.shop promptly. This voluntary cancellation limit does not restrict mandatory withdrawal, cancellation or refund rights.

We do not offer voluntary change-of-mind returns for US orders where the law permits that restriction. EU consumers purchasing online have a 14-day statutory withdrawal period. Mandatory rights in other destinations remain unaffected. The conditions, return costs and refund process are set out in our Return and refund policy.

Product use and legal guarantees

Install and use the product in accordance with its instructions and applicable local requirements. Use a qualified installer where required. If you suspect an electrical fault, stop using the product and contact us.

Nothing in these terms excludes or limits any mandatory legal guarantee or remedy for faulty, unsafe, damaged, incorrect or misdescribed goods. EU consumers benefit from a minimum two-year legal guarantee, with any longer protection under applicable national law preserved. The 14-day withdrawal window does not limit those rights.

Privacy and third-party services

Our Privacy policy explains how personal information is handled. Shopify hosts our store, and payment and delivery services may be provided by third parties. Those arrangements do not replace our responsibilities to you as the seller.

Acceptable use and website content

Do not use the website for unlawful activity, fraudulent purchases, malicious code, unauthorised access or conduct that infringes another person's rights. Website content and branding belong to their respective rights holders. You may use the website for legitimate shopping and personal reference; other use must respect applicable intellectual-property law.

Complaints and disputes

Email support@timberbeam.shop with your order details, the problem and the solution you are seeking. We will respond in writing within 15 days or explain any justified delay and give an updated response date, subject to applicable law.

If a dispute cannot be resolved with us, you may seek help from the competent consumer authority or an eligible alternative dispute resolution body, including the Estonian Consumer Disputes Committee where it has jurisdiction. Information is available from the Estonian Consumer Protection and Technical Regulatory Authority. You retain the right to bring proceedings before any court available to you under applicable law.

Your legal rights and updates

Nothing in these terms limits liability or consumer rights that cannot lawfully be excluded, including any mandatory protection that applies in your country of residence. If a term conflicts with mandatory law, that law prevails. The remaining terms continue to apply where legally permissible.

We may update these terms for future purchases. The terms applicable when you placed your order govern that purchase unless a change is required by law or you agree otherwise.